Credentials & Policies

The details behind the handshake.

Clear terms make for easy working relationships. Here's how we operate, what we cover, and how we handle your property information.

Credentials

Business registration, licensing, and insurance are pending verification; details will be published here once active.
Background screening is part of our onboarding process before a cleaner works solo.
Training against our written room-by-room checklist, with periodic quality audits.
Supplies and equipment provided by us unless you prefer your own products.

Booking & cancellation

Requests are reviewed for availability before anything is confirmed.
Cancel any time at no cost — there are no cancellation fees.
Confirmed turnovers can be rescheduled at no charge, whenever your plans change.
Same-day emergency turnovers are accommodated when a cleaner is available.

Property access

Please do not include door codes, alarm codes, lockbox combinations, or other access credentials. Access details are arranged privately after a turnover is confirmed.
Access details are exchanged privately after a turnover is confirmed.
Access credentials are shared only with the assigned cleaner and never stored in public forms.
We recommend rotating lockbox or smart-lock codes on your normal schedule.

Damage, loss & reporting

Damage or missing items found during a clean are photographed and reported the same day.
We do not remove or dispose of guest belongings without owner instruction.
Accidental damage caused by our team is covered under our liability insurance.

Privacy

Information submitted through our forms is used only to review and fulfill your request.
Photos you upload are stored privately and visible only to authorized Yonder staff.
We do not sell or share your contact information with third parties.

Submitting this form sends a service request. A booking is not confirmed until Yonder reviews the details and contacts you. Questions about any policy? Call (509) 000-0000 or email hello@yonderpropertyservices.com.